DEFINITIONS
THE COMPANY VISION
HUMAN RESOURCE STRATEGY
VALUING DIVERSITY IN THE WORKPLACE
Benefits of Workplace Diversity
Challenges of Diversity in the Workplace
Recommended diversity in the workplace solutions
THE RECRUITMENT PROCESS
PLANNING
JOB ANALYSIS
Job Description - Key Elements
ADVERTISING
Insights into future work trends
HOW TO SELECT TALENT
The short listing process
Screening Resumes
THE INTERVIEW
Is it a legal questionnaire?
Bias
How to ask the right questions
Some basic rules to interviews
How to listen effectively
COMPETENCIES
What are competencies?
What is a competency model?
How are competencies identified?
What is a competency interview?
Different types of Competencies
Suggested questions for Competency Based Interviews
BEHAVIOURAL AND STRUCTURED INTERVIEWS
Introduction
Pros and cons of structured interviews
Behavioural categories
Interview guide
Evaluation report on candidate
Questions Template
A complete list of behavioural interview questions
RECOMMENDATION
Reference Checking
THE OFFER
The interview decision
Don’t lose the best candidate
Article: Eight Hiring Mistakes Employers Make: From Application to Interview
EVALUATION AND MEASUREMENT OF THE RECRUITMENT PROCESS
Article – the true cost of hiring
WHAT ARE YOU GOING TO DO DIFFERENTLY TOMORROW?
ANNEXURE 1 – SOUTH AFRICAN LEGISLATION
ANNEXURE 2 – COMPETENCY DICTIONARY